Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 14 days
The Goods were not used or damaged
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Refund Returns
Unless otherwise stated, to be eligible for a refund, merchandise must be returned or postmarked within 14 days from original delivery. The return must be in new condition.
If any component of the returned product is missing, Exalt Samples LLC may reject the return or choose to impose additional charges. A restocking fee will be charged for all returns as follows:
- 1 to 14 days from receipt: 18% restocking fee applied
From receipt of return, a minimum of 48 hours is required to inspect the returned item prior to issuing a refund. Shipping charges are non-refundable.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
- 30 Wesley St, Unit 3, South Hackensack NJ 07606
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.